Hotel Night Auditor

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

We are hiring a full‑time Night Auditor for The Guest House  role involves evening/night hours (11:00 pm – 7:00 am) with variable days that may include weekends, evenings, holidays, and overtime as needed.

RESPONSIBILITIES:

• Ensure that all guest stays are pleasant and positive.
• Provide night front desk service to problem solve guests’ complaints and reach a positive solution within company guidelines.
• Accurately compile the guest bill for presentation.
• Reconcile all accounts and ensure all charges are correctly posted to the proper guest account.
• Perform trial balance of accounts to ensure all postings are correct and make adjustment entries as necessary.
• Account for the daily activity and provide appropriate documentation to the General Manager.
• Prepare management reports, including room status reports, food/beverage reports, and housekeeping reports.
• Finalize the audit by clearing and storing the information and setting up for the next day.
• Maintain office equipment.
• Complete special projects as required.
• Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

• Knowledge of daily hotel operations.
• Previous experience with Opera reservations systems preferred.
• Demonstrated experience as a night auditor with knowledge in accounting procedures.
• Familiarity with computer systems and/or property‑management systems.
• Strong oral and written communication skills to interact across hotel departments.
• Ability to maintain confidentiality and work with a wide variety of individuals.
• Problem‑solving skills.
• Minimum age 18.

PHYSICAL REQUIREMENTS:

• Ability to speak clearly and distinctly in person and on the telephone.
• Lift packages up to 25 lb.
• Ability to stoop, reach, climb stairs, and stand for long periods.

CONDITIONS OF EMPLOYMENT:

• Identification badge and uniform required.
• Neat, clean, and well‑groomed appearance at all times.
• No‑smoking area.
• Flexible hours, overtime, and holidays required.
• Maintain confidentiality.

SPECIAL CONDITIONS:

• Experience in hospitality or hotel industry and/or education in hotel hospitality/business administration.

We are an equal opportunity employer. This position will remain open until filled.