Guest Service Agent | Springhill Suites Marriott Brentwood | Nashville, TN

Guest Service Agent | Springhill Suites by Marriott | Brentwood, TN

Job Category
:
Front Desk

Requisition Number
: GUEST
018772

• Posted:
  April 30, 2026
• Full-Time

Spring Hill Brentwood
7109 Town Center Way
Brentwood, TN 37027, USA

You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

• Communicate clearly and demonstrate a high level of professionalism in a fast-paced environment. You should be passionate about providing exceptional customer service and rolling with the punches.
• Have excellent knowledge of local restaurants, entertainment, and sporting events and be eager to share this information with guests.
• Handle cash responsibly and reliably, and use computers, databases, and property management systems to efficiently handle the technical side of the job.

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. Most importantly you must be a people‑person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. In exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything‑but‑standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.