Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

• Work at a busy airport curbside location assisting guests by checking their luggage and issuing boarding passes.
• Assist guests with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests’ bags to include charging guests credit cards for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave desk.
• Secure luggage after acceptance and completion of processing.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest‑service guidelines and values.
• Manage payments (credit cards) received from guests.
• Answer telephones and guest questions.
• Perform simple addition and other basic arithmetic as needed.
• Work outside in various weather conditions and 100% of the time on the curb.
• Must be available to work weekends and early‑morning shifts; closing or overnight shifts are not available.
• Part‑time positions are available.

• Ability to work in the early‑morning rotation.
• At least 6 months of experience in a face‑to‑face guest‑service position preferred.
• Experience with data entry and/or computer use preferred.
• Excellent verbal and written communication skills.
• Ability to work in outside weather conditions.
• Knowledge of the airline or travel industry preferred.
• Eligible to work in the United States.
• Successfully pass a pre‑employment criminal background screening.
• Pass pre‑employment drug testing.

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs. and push luggage cages up to approximately 100 lbs., both empty and full.
• Work 100% outdoors, regardless of weather.
• Stand for up to eight (8) hours at a time.
• Lift, carry, reach, push, and pull up to 75 lbs. regularly.
• Occasional bending, squatting, and kneeling.
• Walking occurs about 50% of the shift.

$12.00 – $22.00 per hour + tips

Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

United States – Tennessee – Memphis