Spa Associate

Pay: From $13.00 per hour

Jasper Float Spa & Wellness Center is Memphis’ premier luxury rest and recovery spa, helping guests prioritize wellness through exceptional hospitality and innovative services. We offer massage therapy, skincare, infrared sauna, spa packages, memberships, wellness retail, and more. Our mission is to create transformational experiences that leave every guest feeling refreshed, restored, and cared for.

We are looking for an energetic, hospitality-driven Spa Associate who enjoys creating memorable guest experiences from the moment guests arrive until they leave. This role combines luxury customer service, sales, front desk operations, retail, and spa support. Successful candidates are personable, dependable, proactive, and passionate about helping others prioritize wellness.

• Deliver a warm, luxury-level welcome to every guest.
• Guide guests through check-in and check-out.
• Anticipate guest needs and create memorable experiences.
• Build genuine relationships with returning guests.

• Schedule appointments using spa software.
• Process payments accurately.
• Confirm appointments and assist with membership questions.
• Maintain accurate client information.

• Educate guests on Jasper’s services.
• Recommend memberships, retail products, packages, and service upgrades.
• Meet individual and team sales goals.
• Follow up with prospective and existing guests.

• Maintain a clean, organized, luxury spa environment.
• Restock treatment rooms and guest amenities.
• Complete opening and closing checklists.
• Assist with laundry and daily operational tasks.

• Assist therapists and estheticians with guest flow.
• Support spa events and promotional activities.
• Work collaboratively between Jasper locations as needed.
• Uphold Jasper’s hospitality and professionalism standards.

• 1+ year of customer service, hospitality, spa, hotel, retail, or concierge experience preferred
• Strong verbal and written communication skills
• Comfortable recommending products and memberships
• Positive, team-first attitude
• Detail oriented
• Professional appearance
• Able to multitask in a fast-paced environment
• Weekend availability required
• Reliable transportation
• Passion for wellness and helping others

• Love making people feel welcomed.
• Enjoy talking with new people.
• Are naturally organized.
• Like staying busy.
• Take initiative without waiting to be asked.
• Have a positive attitude.
• Enjoy sales through education—not pressure.
• Appreciate wellness, hospitality, and self-care.

Candidates must be available to work their full scheduled shifts, including evenings, weekends, and holidays as needed. Reliability and punctuality are essential to providing an exceptional guest experience.

• Employee discounts on spa services and retail
• Flexible scheduling
• Ongoing training and professional development
• Opportunities for growth within Jasper
• Positive, team-oriented culture
• The opportunity to help people improve their health and well-being every day

At Jasper, we hire people who embody our core values:

• Integrity
• Wellness
• Human-Centered Service
• Unequivocal Excellence
• Empowerment