Weekend Residential Support Staff

Weekend Residential Support Staff

The Hospitality Hub is the primary One-Stop-Shop for persons experiencing homelessness. Our women's shelter, Hub Hotel, plays a vital role in maintaining a safe, supportive, and structured environment for women and children who are experiencing the trauma of homelessness. This position is responsible for ensuring participant safety, conducting routine safety checks, documenting observations, and delivering exceptional customer service. The Weekend Residential Support Staff supports daily program operations and contributes to a positive residential experience.

The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights.

Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary

Location:

590 Washington, Memphis, TN 38105

Hours:

We are hiring for two weekend positions

• Weekend Day Shift: Saturday and Sunday, 7:00 am to 7:00 pm
• Weekend Overnight Shift: Saturday and Sunday, 7:00 pm to 7:00 am

Benefits

Pay:
The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $17/hr and goes up to $19/hr hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to:

Yolanda Laws, Director of Shelter Operations

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities

• Guest Experience
• Welcomes each guest to the space and culture of the Hub Hotel
• Supports the Hub Hotel Manager in setting the tone and culture of the Hub Hotel and ensuring that it aligns with the values, goals, and mission of the Hospitality Hub
• Works to create an excellent guest experience throughout their stay
• Understands the goals of the Hub Hotel
• Holds the duality of compassion and accountability, enforcing Hub Hotel policies and procedures while maintaining the humanity of the guests
• Participates in the implementation of Hub Hotel events and celebrations (field trips, classes, birthday celebrations, etc).
• Supports new guests with orientation and intake through HMIS
• Maintains a clean, clutter-free, and therapeutic shelter environment
• Keeps residents safe, upbeat, and on task
• Understands and supports each guests' personal goals developed in coordination with Case Counselors
• Assists with implementing individualized housing plans
• Safety
• Ensures the safety of all guests and staff
• Maintains accurate, timely documentation and records of observations and interventions.
• Completes incident reports for any injuries experienced by guests and immediately contacts Hub Hotel Manager to detail incidents
• Ensures all residents follow all Hub safety and health protocols
• Immediately reports any issues with equipment or vehicles
• Resolves conflicts during shifts using de-escalation and mediation skills
• Observes, monitors, and documents participant behaviors, progress, and responses to interventions
• Performs safety checks and maintains supervision at designated intervals (e.g., 15-minute checks) per individualized guidelines and special precautions
• Communicate with security periodically throughout the shift via radio or phone
• Demonstrates a strong sense of urgency regarding participant safety and provides excellent customer service at all times
• General
• Carries out day-to-day operations of the Hub Hotel
• Communicates with Hub staff as needed to share celebrations, concerns, next…