Hotel Housekeeping PM Supervisor

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

Full‑time housekeeping supervisor located at The Guest House mary work hours are evening shifts, with variable/flexible schedule including weekends, evenings, holidays, and overtime as required.

• Supervise, train, and inspect the performance of assigned Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants, ensuring that all procedures are completed to the hotel's standards.
• Assist where necessary to ensure optimum service to guests.
• Communicate with front desk management for any relevant information that needs to be relayed to staff.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Verify staffing productivity in laundry and ensure proper operation of machines.
• Anticipate guests’ needs and maintain positive guest and associate relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Verify room status on the A.M. report, report discrepant rooms, prioritize and update status of check‑out rooms at designated time, and check 2 rooms daily for self‑inspectors.
• Coordinate breaks, distribute assignment sheets, assign designated room keys and phones, and maintain records for staff.
• Inspect supply levels of floor closets.
• Check Room Attendant’s carts for proper supplies, neatness, cleanliness, and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants using the designated checklist, and directly contact the attendant to correct any deficiencies.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.
• Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning by Floor/Lobby Attendants using designated checklists; contact respective personnel to correct deficiencies.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk; contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned and provide coaching or counseling as needed.
• Provide feedback on staff performance to the manager.
• Complete all paperwork and closing duties before leaving, reviewing status of assignments and any follow‑up action with manager or incoming supervisor.
• Check P.M. reports for accuracy and completeness; complete night counts in accordance with departmental standards.

• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Make up cribs and rollaway beds.

• Excellent communication skills, both in person and on the telephone, with a wide variety of individuals.
• Ability to maintain confidentiality.
• Skill to work with guests who may become irate and upset.
• Strong problem‑solving ability.
• Demonstrated experience with guest services/relations.
• Team‑oriented mindset.
• Highly organized.

Ability to speak clearly and distinctly; lift up to 25 lbs.; stoop and reach; climb stairs; stand for long periods of time.

Work in a no‑smoking area; flexible hours/days with overtime as required; work weekends and holidays; maintain confidentiality.

Identification badge and uniform required; practice good personal hygiene to present a neat, clean, and healthy appearance at all times.

We are an equal opportunity employer.