Front Entrance Experience Specialist

The Opportunity

The Front Entrance Experience Specialist owns the front entrance experience for the Memphis Grizzlies, creating a welcoming, professional, and secure environment for everyone who enters the building. This role combines access control and public safety support with thoughtful, personalized hospitality that helps employees, candidates, business partners, and guests feel expected, recognized, and cared for.

More than completing a check-in, the Front Entrance Experience Specialist anticipates needs, notices important details, and takes ownership of the arrival experience while consistently upholding access, confidentiality, and safety standards.

The ideal candidate is equally comfortable verifying credentials, navigating sensitive interactions, and welcoming all guests with warmth and professionalism. They understand that exceptional hospitality is not always about a grand gesture. It is about being prepared, creating meaningful connections, and making each interaction feel intentional.

Front Entrance Hospitality and Experience

• Own a polished, welcoming, and personalized front entrance experience that reflects the organization’s culture, brand, and service standards.
• Greet and check in candidates, vendors, contractors, business partners, executives, special guests and visitors with warmth, discretion, and professionalism.
• Review expected arrivals, meetings, interviews, deliveries, games, and events to ensure the front entrance is prepared and welcoming to guests.
• Verify appointments and access requirements, notify the appropriate employee of each arrival, and manage the check-in experience until the visitor is connected with their host.
• Anticipate visitor needs, communicate delays, and take ownership of questions or concerns by coordinating with the appropriate internal teams.
• Maintain a welcoming, organized, and presentation-ready lobby and identify opportunities to improve the front entrance experience.

Public Safety, Access, and Emergency Support

• Serve as the first point of screening and sound judgment regarding who and what enters the building.
• Verify visitor purpose and credentials, maintain visitor logs, and issue, track, and collect visitor badges.
• Coordinate access for vendors, contractors, deliveries, and scheduled visitors in accordance with access-control and confidentiality procedures.
• Monitor the front entrance, maintain situational awareness, and address or elevate unauthorized access, prohibited items, unusual activity, or other concerns.
• Balance hospitality with security by applying access requirements consistently, respectfully, and professionally.
• Remain composed during difficult interactions and seek support from Public Safety or emergency responders when a situation exceeds the position’s authority or training.
• Follow emergency procedures and assist with notifications, evacuations, shelter-in-place protocols, and medical response coordination.
• Document incidents, access concerns, and follow-up needs accurately and promptly while protecting confidential information.

Administrative Support and Operational Readiness

• Manage the multiline phone system and route calls with professionalism, accuracy, and care.
• Receive and coordinate deliveries, mail, packages, and visitor parking validation.
• Maintain accurate visitor, access, delivery, and operational records and communicate relevant facility updates.
• Conduct opening, closing, and front-of-house readiness checks, addressing or reporting cleanliness, safety, presentation, and maintenance concerns.
• Submit work orders and coordinate follow-up with the appropriate teams.
• Support arena events, meetings, employee activities, and other operational needs within the reasonable scope of the role.
• Maintain confidentiality…