Supervisor of Operations, Reservations

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

Loews Hotels & Co is seeking a Reservations Supervisor to join our Customer Engagement Center team. This leadership role is ideal for a hospitality professional with a passion for driving sales and service excellence while leading high-performing remote teams. As a key point of contact for prospective guests, our Travel Planner team ensures that every interaction reflects the warmth, professionalism, and personalized care that define the Loews brand.

The Reservations Supervisor will work closely with the Operations Management team to support overall daily operations, provide real-time team member support, and ensure the consistent delivery of accurate information and seamless booking experiences across both voice and digital channels. The ideal candidate brings exceptional communication skills, a guest-first mindset, and the ability to inspire team members to achieve excellence with every interaction.

Who You Are:

A hospitality professional with a passion for both service and sales

Confident, people-first and compassionate leader who thrives in fast-paced environments

Skilled in motivating and supporting remote teams to deliver exceptional guest experiencesA clear and effective communicator-both verbally and in writing

Guest-focused, with a natural ability to handle challenges with empathy and professionalism

Adaptable and resourceful, with the ability to manage shifting priorities

Detail-oriented and committed to upholding brand standards and operational excellence

Collaborative by nature, with a strong sense of team ownership and accountability

Comfortable with taking the lead in a variety of settings

Proactive in identifying service and efficiency opportunities and supporting continuous improvement

Solution-oriented, with a calm and composed approach to guest concerns or escalations

Eager to learn, grow, and contribute to a culture of excellence, growth, and belonging

What You'll Do:

Support a remote team of agents across the entire Customer Engagement Center Partner with Operations Management to support daily center operations and drive service and sales performance

Provide real-time coaching and support to team members, reinforcing service standards and accuracy

Monitor engagement quality across voice and digital channels, ensuring…