Shared Services Coordinator

Job Description Position Title

Shared Services Coordinator

$58,000-$69,500 per year

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. PL may vary based on experience.

International Paper

6400 Poplar Ave.

Memphis, TN 38197

The HR Shared Services Coordinator is a key member of the centralized HR support team, responsible for managing employee service requests through a ticketing system, ensuring data accuracy across HR platforms, and providing administrative support for leave of absence processes. This role requires strong attention to detail, excellent communication skills, and a commitment to delivering timely, consistent, and high-quality HR support.

• Maintain and update employee records in HRIS systems with accuracy and confidentiality
• Manage and resolve assigned HR service tickets related to employee inquiries, transactions, and process support
• Ensure timely and accurate documentation of ticket activity, resolution steps, and follow-ups in the case management system
• Maintain data integrity across HR systems by auditing, updating, and validating employee records, position data, and organizational structures
• Serve as the main liaison for HR partners regarding leave of absence policies and procedures
• Partner with third-party leave administrators to monitor and resolve leave cases
• Research and resolve complex leave-related issues, ensuring timely and accurate communication and documentation
• Collaborate with HR partners, payroll, and benefits teams to ensure seamless service delivery and resolution of cross-functional issues
• Monitor service metrics and contribute to continuous improvement of HR processes and knowledge base content
• Participate in HR projects and initiatives related to service delivery, system enhancements, and employee experience
• Assist with general HR administrative tasks and employee service inquiries as needed

• Associate or bachelor’s degree in human resources, Business Administration, or related field or equivalent work experience
• 2+ years of experience in HR operations, shared services, or employee support roles
• Experience working with ticketing or case management systems (e.g., Service Now, Zendesk, Workday Help)
• Strong understanding of HR data management and leave of absence processes (FMLA, ADA, STD, etc.)
• Proficiency in HRIS platforms and Microsoft Office Suite
• Excellent organizational, communication, and problem-solving skills
• Ability to manage sensitive information with discretion and professionalism
• Detail-oriented with a commitment to accuracy and service excellence

• Experience in a high-volume, multi-state or global HR support environment
• Familiarity with third-party leave administration and vendor coordination
• PHR or SHRM-CP certification is a plus

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

Leadership training, promotional opportunities

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities worldwide for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite…