Analyst, IT

About Monogram Foods

A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods. Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation.

With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do. Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change.

Our Culture Is Our Secret Ingredient At Monogram Foods, we re more than a food company—we re a passionate team dedicated to creating America s most beloved foods and making an impact in the communities where we operate. We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers.

Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. So, if you re hungry for a rewarding career, join our team and let s cook up something extraordinary together.

Analyst, IT is designed for early-career professionals seeking a fast growth trajectory. If you are eager to learn and an autonomous achiever, this role offers an excellent opportunity to build expertise in enterprise systems and business processes.

As part of our Business Applications team, you will gain hands-on experience with Monogram’s enterprise systems, focusing on our ERP platform—Microsoft Dynamics 365 Finance and Operations—and the critical business functions it supports, including Finance, Supply Chain, and Customer Service.

• Collaborate with business users and IT team members to ensure reliable application performance and process alignment.
• Resolve issues reported through our ticketing platform while maintaining high service standards.
• Identify and implement low-complexity enhancements to applications and business processes, building your knowledge of system capabilities and configurations.
• Act as a liaison between business stakeholders and IT, translating requirements into technical solutions aligned with organizational standards.

Success in this position requires strong analytical skills, attention to detail, and the ability to thrive in a dynamic environment with shifting priorities. You’ll work cross-functionally, contribute to continuous improvement initiatives, and develop a solid foundation for future growth within our IT organization.

• Engage with business teams and external partners to support our ERP & ERP ISV applications, including diagnosing, troubleshooting, and resolving issues.
• Review application exceptions, analyze root causes, and assist in implementing resolutions to improve system reliability and performance.
• Collaborate on business processes to improve and integrate new or existing systems, ensuring alignment with business and IT goals.
• Follow established processes to gather and document business requirements, specifications, and training plans.
• Create and maintain documentation for application support activities, configurations, and process flows.
• Design and document test plans for system changes; perform unit testing and support end-user testing.
• Serve as a liaison between development teams and internal/external business stakeholders to ensure effective communication and solution delivery.
• Assist in developing system conversion and implementation…