Data Center Technician

Overview

Seeking Traveling Data Center Technician. For the first few months you will be in Memphis, TN and then you will travel to other locations.

• On-Site Support
  • Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime
  • Design and implement standard procedures
  • Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability
  • Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans
  • Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
  • Enforce safety, quality, and documentation guidelines during interventions
  • Perform initial system health checks and environmental audits to ensure compliance with operational standards
  • Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory
• Collaboration
  • Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols
  • Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences
  • Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction
  • Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments
  • Conduct and actively contribute to on-call rotations or extended hours support (when required)
  • Collaborate with engineering teams to validate firmware updates and compatibility before deployment
  • Author comprehensive technical documentation for recurring issues and share with global support teams
• Training and Knowledge Sharing
  • Provide training and support to team members on tool usage and standard procedures
  • Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise
  • Commit to ongoing professional development by attending required training classes to maintain a working knowledge of Dell Technologies equipment, software, and OEM systems
  • Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time
• Administrative and Operational Duties
  • Proactively manage assigned spare parts, tools, and test equipment
  • Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards
  • Ensure prompt parts returns
  • Follow proper escalation procedures as required
  • Perform additional duties with precision and accountability by the supervisor
  • Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting
  • Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components
  • Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends

Windows, Data Center technician, Automation, Administration

This is a Contract position based out of Memphis, TN.

The pay range for this position is $40.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or…