Customer Growth Manager, Shipping

Customer Growth Manager, Amazon Shipping

This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience.

The CGM will work closely with onshore CGMs.

Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.

• 3+ years of business development, partnership management, or sourcing new business experience.
• 3+ years of developing, negotiating and executing business agreements experience.
• Bachelor's degree.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience in setting up and managing a sales pipeline.

• Experience interpreting data and making business recommendations.
• Experience in online advertising or high-tech products/services.

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