IT Solution Architect

The IT Solution Architect – CRM is a key contributor to the execution of the IT Commercial strategy and CRM roadmap. This role is responsible for designing, delivering, and supporting scalable CRM solutions across global commercial functions, with a focus on  The Solution Architect collaborates with commercial teams and CRM development teams to ensure solutions meet business needs, are sustainable, and support long-term growth and innovation.

The role requires strong technical and strategic leadership, excellent communication skills, and experience operating within large, global enterprises.

Key Responsibilities

• Collaborate with commercial stakeholders to gather and prioritize CRM requirements and maintain a development backlog
• Design CRM solutions across multiple functional areas including Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Marketing Automation, and Service Clou
• Lead solution architecture efforts for CRM initiatives in collaboration with technical architects, ensuring alignment with SDLC and enterprise architecture standards
• Assess and recommend CRM technologies and innovations that align with business growth strategies
• Drive the adoption of CRM solutions and champion best practices across teams
• Manage platform-based application development and SaaS deployment life cycles
• Lead and guide Agile delivery teams to fulfill business requirements and objectives
• Provide governance across cross-functional and cross-regional implementations
• Ensure traceability and quality across requirement baselines and change control processes
• Conduct data modeling and design in support of robust CRM data architecture
• Define service acceptance criteria and validate project outputs for quality and compliance
• Promote the use and understanding of architectural and design standards within the organization
• Offer expert guidance and maintain a network of CRM specialists and partners

• Bachelor’s Degree in Information Technology or related field
• 5–10 years of experience in Salesforce design, implementation, and deployment
• Strong knowledge of  architecture and product suite
• Experience leading CRM programs in large, multi-national organization
• Ability to translate business needs into technical CRM solutions
• Hands-on experience managing Agile delivery and working in cross-functional teams
• Deep understanding of systems design, data modeling, and requirements management
• Ability to communicate effectively with both technical and non-technical audiences
• Proficiency in platform-based application development and SaaS operations
• Global experience in driving harmonized and standardized technology solutions

• Experience in life sciences and/or medical device industries
• Familiarity with emerging CRM technologies and integration frameworks
• Experience working in a highly matrixed, global organization

• Certified Administrator and/or Developer
• ITIL Certification
• Agile and/or Project Management Certification (e.g., PMP, Scrum Master)