Desktop Support Engineer

Desktop Support Engineer I Mandatory Skills

• Preferred:
  CompTIA A+ or equivalent
• Customer-centric. Attention to detail, strong communication skills
• Passionate about technology
  • Ability to lift and move hardware
• Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
• Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
• Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
• Must be able to work onsite along with OT that may be required at times

3-5 Years

The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events.

• Provides service and user support during maintenance checks or dispatches
• Diagnoses errors or technical problems and determine proper solutions
• Produces timely and detailed service reports
• Collects and analyzes performance data to provide technical assistance
• Provides technology support as needed for events
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
• Builds positive relationships with customers

Will collaborate closely with both onsite team members and remote colleagues across additional HLF Locations

• Bachelor's in information technology or additional 4 years experience in lieu of degree Experience
• 3 years Skills/Certifications