TMG Support & Implementation Specialist

Job Summary

Manage daily service and support needs of clients, including problem resolution, technical support, positive pay management, daily cash positioning. Implement new Treasury services and service modifications for clients. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi‑task environment.

Position Type: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

• Work directly with clients to support standard product usage, problem research and resolution, access issues, technical support, and transaction needs.
• Manage daily operational tasks including cash positioning and ACH exception transaction decisions.
• Manage positive pay review and exception management (including internal research and support, client research and actions) to prevent client or bank financial loss.
• Implement treasury services and develop project plans for implementation, including gathering technical information from the client; coordinating and monitoring the project internally; working with programmers, product managers, and service delivery personnel; managing client expectations; completing implementation forms and related documentation; ensuring client delivery of agreements, acceptance sign-offs and test files; resolving project delays; installing software; training users; and following up with the client post‑implementation.
• Excel in a fast‑paced multi‑tasking role with a high degree of quality and accuracy.
• Daily high‑quality telephone and e‑mail communications with clients and operational areas of bank.

• One or more years supporting and implementing treasury products and services or comparable experience.
• Two or more years of customer service and support in a financial environment.
• High school diploma.
• Excellent verbal and written communication skills.
• Ability to multitask, shifting regularly between client support and operational tasks.
• Ability to operate at a high level of quality in a fast‑paced environment.
• Strong PC skills including Word and Excel.

• Associate's or College degree.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Benefits may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teams also receive no less than 10 days of vacation and 10 sick days during the first year of employment, along with paid holidays.

Additional benefits may be available depending on the position and division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify IER Right to Work.