Logistics IT Local Super User

As a IT Local Super User at Kuehne+Nagel, you will manage end-to-end system support for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations.

At Kuehne+Nagel, our work truly contributes to more than we imagine.

current Kuehne+Nagel employee
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Please ensure applications are submitted by Monday, May 12, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis, TN location is looking for a new IT Local Super User to join our Contract Logistics team.

The IT LOCAL SUPER USER is a crucial role in conducting all aspects of our client's assigned business project portfolio and our internal policies and procedures. The Super User Contract Logistics is in principle responsible for the Kuehne+Nagel Contact Logistics Information Systems (WMS, TMS, KN LOGIN, etc). The job role encompasses operational and first-level support, user trainings, set‑up of new customers, further developments and enhancements, release coordination, tender support and interaction with the national/regional CL Information Systems Team and other relevant counterparts.

The ERP being implemented is an Oracle WMS Cloud based system. (Log fire and LN).

• Development of SOP’s for WMS integrated part together with Project Manager
• Configuration, design and mapping with the support of Project Manager
• Configuration and testing of WMS for standard local implementations
• Coordination and execution of EDI Mapping between Kuehne+Nagel & Customer
• Solution testing with customer (facing) and site
• You will conduct error analysis, recovery and troubleshooting in coordination with national / regional team and/or other relevant counterparts
• You will be responsible for preparation and follow up of open issue list
• Conduct audits to insure the users are properly and effectively operating the system, SOP monitoring
• Software- and release testing in coordination with Regional team
• Observing and maintaining data quality
• User perception management
• Coordination of testing, SME training, work instruction creation or edits, and other training materials
• Help end users review and define any new systemic requirements and align them with the current operational processes

The right Candidate will have a continuous improvement mindset and a tendency towards 5S in the workplace

• 2+ years experience in Contract Logistics, 3PL Distribution Centre, or Pharma Cold Chain Warehouse environment
• 2+ years management experience in high volume, fast paced distribution center or warehouse environment
• 1+ years of IT/Help desk and troubleshooting experience
• Must have inventory management experience
• Must have experience with Microsoft Office Suite
• Must have the ability to coach and mentor staff

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity, and will provide reasonable accommodations for disabled applicants and employees.