Systems Engineer – SRE Enablement

Overview

Auto Zone's Site Reliability Engineering (SRE) team is seeking a Systems Engineer with a focus on SRE Enablement. This position is responsible for promoting reliability and operational excellence throughout the engineering organization. The successful candidate will play a key role in establishing standards, developing shared tools, providing guidance to development teams, and cultivating a culture of reliability across our hybrid infrastructure, which includes a primary emphasis on the Google Cloud Platform (GCP), as well as on-premises servers and applications.

• Define enterprise-wide reliability standards, Service-Level Objective (SLO) frameworks, and error budget policies.
• Establish production readiness criteria that teams must meet prior to launching and conduct production readiness reviews across teams.
• Own, document, and maintain the internal SRE handbook and reliability playbooks.
• Build, maintain, and standardize shared observability platforms, specifically leveraging Dynatrace to be consumed by all engineering teams.
• Provide templates for alerting, dashboards, and runbooks across both cloud and on-premises application workloads.
• Participate in the incident management process, including post-mortem analysis, to continuously strengthen systemic reliability.
• Run SRE training programs and reliability workshops for engineering teams.
• Coach and mentor teams on SLO-based thinking and error budget management.
• Embed proactive SRE practices and a continuous improvement mindset into the broader engineering culture.
• Track and report reliability metrics across the enterprise, rather than just a single service.
• Identify systemic reliability gaps and trends across cross-functional teams.
• Report organizational reliability health to leadership and hold teams accountable to agreed-upon operational standards.
• Act as an internal consultant during architecture and system design reviews.
• Advise development teams on reliability design patterns (e.g., circuit breakers, retries, graceful degradation) suitable for a hybrid GCP and on-premises environment.
• Engage early in new product development to influence system reliability from the outset.

• Bachelor's degree in computer science, MIS, Information Technology, or a related field, or equivalent practical experience. 4 to 7 years of experience in Systems Engineering, Dev Ops, or SRE-related roles.
• Deep understanding of Site Reliability Engineering principles, particularly regarding SLOs, SLIs, error budgets, and TOIL reduction.
• Hands-on experience building, administering, and optimizing observability and APM pipelines, with a strong focus on Dynatrace.
• Strong experience deploying and supporting workloads in Google Cloud Platform (GCP), as well as maintaining legacy on-premises servers and applications.
• Experience with container orchestration platforms (e.g., Kubernetes).
• Strong programming/scripting skills (e.g., Python, Golang, Java) and experience with IaC tools (e.g., Terraform, Ansible).
• Exceptional communication and consulting skills, with the ability to influence architecture decisions and translate technical concepts to non-technical leadership.