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IT Asset Management Service Owner
Job in
Memphis, Shelby County, Tennessee, 38103, USA
Listed on 2026-05-23
Listing for:
International Paper Company
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst
Job Description & How to Apply Below
IT Asset Management Service Owner
Category/Shift:
Salaried Full-Time
Pay Range: PL 14
$101,000 - $134,600
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Physical
Location:
1740 International Drive
Memphis, TN 38197
The Job You Will Perform:
Key Responsibility Areas
End‑to‑End Ownership of IT Asset Management Services
* Own and be accountable for the IT Asset Management (ITAM) service across the enterprise, ensuring reliability, transparency, and audit readiness
* Ensure data accuracy and integrity for all hardware, software, and contract assets within Service Now ITAM
* Act as the single point of accountability for ITAM service health across the enterprise
Service Now Platform Ownership (HAM, SAM, Contracts)
* Own functional accountability for ITAM capabilities within Service Now, including:
* Hardware Asset Management (HAM)
* Asset lifecycle management (request → procure → deploy → maintain → retire/dispose)
* Software Asset Management (SAM)
* Software entitlement, assignment, and compliance
* Service Now Contract Management
* Contract visibility, renewals, and linkage to assets and entitlements
* Ensure proper configuration, use, and governance of Service Now ITAM modules to support operational, financial, and compliance requirements
IT Asset Disposal & Vendor Management
* Own the IT Asset Disposal (ITAD) process, including oversight of the current disposal vendor (e.g., Dynamic)
* Be accountable for:
* Vendor performance and service quality
* Certificate of destruction and data security compliance
* Accurate and timely invoicing
* Contractual service delivery expectations
* Ensure retired assets are properly reflected in Service Now and downstream financial systems
IT Store & Procurement Enablement
* Own the IT Store experience within Service Now, including:
* Hardware and software catalog items
* End‑to‑end request lifecycle from request → quote → procurement → fulfillment → assignment
* Serve as the ITAM owner for reseller and sourcing relationships, including vendors such as:
* CDW
* Proscan
* Software One
* SHI
* Ensure catalog items are accurate, governed, cost‑transparent, and aligned with sourcing and procurement processes
Software Assignment & Vendor Portal Management
* Accountable for accurate software assignment to end users and devices
* Oversee ITAM management of key vendor portals, including (but not limited to):
* Microsoft 365 / Microsoft portals
* Adobe
* Minitab
* Ensure software provisioning, reclamation, and entitlement usage are auditable and aligned with license terms
Software & Contract Renewal Ownership
* Own accountability for defined strategic contract renewals, including (as applicable):
* Microsoft MPSA / EA
* Adobe ELA
* Autodesk
* Minitab
* Ensure renewals are:
* Data‑driven
* Timely
* In alignment with actual usage, entitlements, and business need
* Partner with Sourcing and VMO while retaining ITAM ownership of the underlying data and compliance position
Financial Accountability & Invoice Reconciliation Support
* Accountable for ensuring ITAM‑supported invoices are accurate, validated, and paid
* Partner closely with Finance AP to:
* Support invoice reconciliation and exception handling
* Ensure credits and rebates are allocated correctly
* Ensure ITAM data enables audit‑defensible financial outcomes
Reporting, Visibility, & Risk Management
* Own ITAM reporting and executive visibility, including key metrics such as:
* Lost and stolen assets
* Lifecycle status
* Assignment accuracy
* Compliance and usage
* Ensure stakeholders have reliable, actionable insight into IT asset risk and spend
ITAM Policy, Governance, & Compliance
* Own the IT Asset Management policy framework, including standards, governance models, and controls
* Ensure IT service providers comply with ITAM policies and established asset lifecycle rules
* Provide feedback and guidance to IT teams to improve compliance and operational alignment
* Build training and awareness to educate both IT and business partners on ITAM policy
Continuous Service Improvement
* Lead continuous improvement of the ITAM service, processes, and tooling.
* Identify inefficiencies,…
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