AI Editor, Alexa Shopping Content and Marketing

AI Editor, Alexa for Shopping Content and Marketing Experiences

Job :  |  Services LLC

Amazon is seeking an AI Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Alexa for Shopping, Amazon’s generative AI-powered shopping assistant. Alexa for Shopping makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more.

The AI Editor will be responsible for improving the fluency of our AI models through human‑in‑the‑loop evaluations and LLM judge audits. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon’s ability to be helpful to customers. Cross‑functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements.

This role requires exceptional written and oral communication skills, excellent judgment, strong project management, deep curiosity about how things work, and a passion for serving customers. You must enjoy context‑switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.

• Translate complex content policies into prompts that LLMs can easily understand, ensuring alignment with business priorities
• Develop and utilize novel prompting approaches for feature development and defect reduction
• Create high‑quality alignment data to train LLMs in shopping‑specific use cases
• Identify potential biases or limitations in the LLMs responses and employ fine‑tuning techniques to improve the model
• Become a subject matter expert across sensitive topics and policies, including areas ranging from environmental and medical claims to sexual content and profanity

• 5+ years of editor, content strategist, technical writer, or content developer experience
• Experience with human‑in‑the‑loop AI evaluation, prompt engineering, or AI model quality assessment

• Experience leading cross‑functional teams to deliver products and projects on tight deadlines
• Experience in content creation or copy editing, including online publishing
• Experience working in fast‑paced environments, and managing workload even during times of stress or escalated activity

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, Supplemental life plans, Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

USA, NY, New York – $78,700.00 – $ USD annually

USA, WA, Seattle – $80,200.00 – $ USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.