IT Support Tech

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

From a staff position, and under general supervision, this role is responsible for large departmental computer hardware relocations, opening of new facilities, new application deployments and upgrades in a clinical and business environment. Attention to detail, works well under pressure, uses a professional approach, proactive and takes initiative and successful at building and maintaining relations within a team, other departments and external stakeholders and has a high level of self‑motivation.

Recommends, installs, configures, maintains, troubleshoots and tests end‑user computer hardware and software. Responsible for creation of documentation for training and support of hardware support. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

• Recommends, installs, configures, maintains, troubleshoots, tests, and supports end‑user hardware and software applications.
• Escalates calls appropriately and works with other technical resources to ensure customer issues and concerns are addressed.
• Attends and completes educational sessions, both mandatory and elective. Provides technical training and educational sessions to individuals or groups.
• Responds to customer calls and resolves issues in a timely manner. Provides Manager, customers, and vendors with timely and accurate information. Effectively communicates with appropriate parties, both verbally and in writing. Informs Manager of any security concerns or policy violations.
• Performs other duties as assigned.

• Required – Associate’s Degree in Computer Sciences
• Preferred – High School Diploma or Equivalent

• Required – Computer‑related field 1–3 years
• Preferred – Microsoft Windows operating systems

• Preferred – Microsoft Certified Technical Specialist (MCTS) Issuer – TBD

• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face‑to‑face dialog, telephone, documentation, presentations, memos, and electronic mail.
• Demonstrates sound analytical, technical, communication, organizational, and customer service skills.
• Proven expertise in Information Technology support commensurate with education/experience.
• Ability to work with minimum supervision and to exercise sound judgment and initiative.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Subject to mandatory on‑call duties and call back at all times.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or Customer interruption, or to recover from hardware or software failures.

• There are no supervisory or lead responsibilities assigned to this position.

• May be assigned to independently support various facilities for prolonged periods.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 30 pounds without assistance. Must occasionally lift and/or move equipment up to 150 pounds with assistance.
• Ability to…