Air Operations Support, Level 1

Are you interested in a full-time career with a Fortune 100 award-winning company?

We are currently seeking an IT-experienced individual in Memphis, TN. You will be part of the Technician Support Team.

A Tuesday‑Saturday schedule with third‑shift hours and great benefits.

Support role to the extent permitted by Fed Ex and using processes and technologies approved by Fed Ex.

• Requests include break/fix for PCs, laptops, tablets, desk phones, printers
• Set up / configuration of new devices
• Troubleshoot hardware and software issues
• Phone consultation, intermediary between end users and Fed Ex technical support (Infosec, email, networking, encryption, wireless)
• Asset disposal and data security

• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Fed Ex Software
• One Drive Setup and migrations w/ One Note Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshooting skills (encryption, password issues)
• Mac LAN / WAN connectivity troubleshooting, Network Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Networking component swapouts (Router, Switch, WAP)
• Ability to become familiar with Fed Ex approved hardware
• Cisco VOIP installation and troubleshooting support
• LAN / WAN support and troubleshooting
• Ability to utilize TACACS to view switch information
• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Sense of urgency
• Need Spotlight and Tech Service KB access
• Freight – Level of support provided prior to Execnet
• Break/Fix / Temp replacements
• Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
• Ready and assist with video conferencing equipment
• Will have some assistance with Video Conference Room support
• Maintain Video Conference Equipment
• Point of contact for Level 3 video conferencing – Point to point bridging
• Networking – Troubleshoot, cross‑connects, monitor port utilization, Wireless AP swap‑out, Switch Install/Swap‑out
• Cisco VOIP support (Install / Troubleshooting)
• Intermediary between multiple support groups
• Setup and troubleshoot new‑tech non‑standard devices (Typically PC equipment, accessories)
• Setup and troubleshoot Apple Devices (iPhone, iPad, Mac Book, iMac, Mac Mini)
• Familiarity with new technologies such as MDM/Intune/cloud computing

• A minimum of one (1) year of computer experience,
  required
• High school diploma or GED equivalent,
  required

• Third shift schedule (10 PM to 6:30 AM)
  • Tues­day through Saturday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
  • PTO, paid sick time, and paid holidays
  • Eligibility for our 401k plan after one (1) year of employment
  • Tuition reimbursement after one (1) year of employment

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.