IT Systems Support Analyst

IT Systems Support Analyst (Help Desk / Junior Sysadmin) – Onsite Memphis, TN | Full?time | $70K–$75K + bonus We’re looking for someone to join our IT team who can help take ownership of day?to?day support while also getting exposure to the systems and infrastructure side of things. What you’ll actually be doing You’ll be the first stop for a lot of support requests — from password resets and access issues to workstation and application problems.

At the same time, you’ll get pulled into broader work like onboarding users, keeping systems up to date, and helping maintain the environment behind the scenes. There’s also some exposure to infrastructure work. Things like backup systems, virtualization, security tools — you won’t be leading those day one, but you’ll be involved and learning quickly. On any given day, you might be:
Working through support tickets and escalations Troubleshooting user issues across systems and devices Managing accounts and access in Active Directory and Microsoft 365 Keeping an eye on alerts, backups, and system health Supporting updates, patching, and general maintenance Helping document how things are set up and how issues get resolved What we’re hoping to find We’re not looking for a total beginner.

Ideally, you’ve spent 2–4 years in a corporate IT support role and know how to handle yourself in a professional environment. You should be comfortable figuring things out, communicating clearly with users, and juggling multiple things without getting overwhelmed. Technically, it helps if you’ve worked with:
Windows environments (desktop and server) Active Directory / Microsoft 365 Basic networking concepts like DNS and DHCP Beyond that, attitude matters a lot. The people who do well here are the ones who are curious, take ownership, and actually want to get better at what they do. A few things that would help Exposure to VMware, Veeam, or similar tools Any experience with networking hardware (Meraki, etc.)

Basic scripting or automation (even if just starting out) Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to…