Sr. Manager, Technical Program Manager, RME

Overview

Amazon’s Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. We are seeking a highly experienced and strategic Sr. Manager, Technical Program Manager to drive significantly complex cross-functional technology initiatives. This role will operate in environments where business and program architecture may not be defined, driving clarity and delivering results.

The candidate will effectively multiply across teams, identify risks and opportunities in technical strategies and architecture, and align organizations toward simple, coherent approaches through cross-org structures and mechanisms. We are looking for a leader who likes to solve problems and remove obstacles, and who enjoys leading cross-functional teams of engineers, developers, program managers, and product managers, with strong organizational, alignment, and communication skills.

• Lead and oversee significantly complex, cross-functional technology initiatives, ensuring alignment with overall business objectives and operational strategies
• Design, implement, and maintain robust operations processes, tools, and frameworks to drive efficiency and scalability
• Drive product innovation and technology program deployment leadership across the organization, incorporating emerging technologies and best practices into strategic roadmaps
• Collaborate with senior leadership, engineering teams, and stakeholders to identify gaps, prioritize initiatives, and drive continuous improvement in tech products and services
• Establish and track key performance indicators (KPIs) that drive strategic decision-making, providing actionable insights, regular executive-level reporting, and guidance in addressing outcomes from KPI analysis
• Stay abreast of emerging infrastructure trends and industry best practices, incorporating this knowledge into strategy
• Lead, mentor, and develop a team of 3-6 Technical and Non-Technical Program Managers, fostering a culture of operational excellence and continuous improvement
• Manage relationships with cross-organizational tech and non-tech partners, ensuring alignment with strategic business objectives and requirements

• 7+ years of people management experience
• 7+ years of technical program management experience
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience working cross-functionally with tech and non-tech teams, including operations
• Experience leading technical initiatives and key deliverables
• Experience using data and metrics to determine and drive improvements
• Bachelor's degree in Engineering, Business, or related technical or quantitative field

• Master's degree or equivalent
• Experience with agile or other program management methodologies
• Experience communicating and presenting to senior leadership
• Knowledge of data analytics with tools such as Tableau, SQL, Quick Sight
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience driving direction and alignment with large cross-functional teams and agency partners
• PMP certificate
• Demonstrated ability to work in ambiguous environments where business and program architecture may not be defined
• Experience identifying risks and opportunities in technical strategies, architecture, and engineering organization structures
• Proven ability to manage escalations and make strategic trade-offs between business opportunity, resources, and sustainability

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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