Business Product advisor

Business Applications Advisor ()

What you will be doing:

• Provide expert guidance to ensure CCaaS applications align with business objectives, customer experience strategy, and operational requirements.
• Define clear application outcomes and success measures in collaboration with business and product stakeholders.
• Provide constructive feedback and recommendations to support continuous improvement in platform capability and delivery outcomes.
• Promote a collaborative, innovative, and improvement‑focused working culture across cross‑functional teams.

• Contribute to the development and execution of the CCaaS platform roadmap
  , ensuring alignment with business goals and customer needs.
• Advise on feature prioritization, enhancements, and technical capabilities in partnership with product management and stakeholders.
• Stay current with industry trends, emerging technologies, and CCaaS best practices to inform platform evolution and innovation.
• Support business cases and investment decisions related to CCaaS capabilities and enhancements.

• Provide oversight and guidance across the design, development, implementation, and maintenance of CCaaS applications.
• Ensure CCaaS solutions are reliable, scalable, secure
  , and compliant with enterprise standards.
• Monitor application performance and proactively identify risks, issues, and improvement opportunities.
• Advise on and support the integration of the CCaaS platform with enterprise systems, including CRM platforms (e.g.,
  Salesforce, Microsoft Dynamics
  ) and other third‑party applications.
• Support and guide Agile delivery practices, including sprint planning, reviews, and retrospectives, to ensure effective and timely delivery.

• Act as a key advisor in managing relationships with CCaaS vendors and technology partners.
• Ensure vendor solutions and services meet agreed functional, technical, and service quality expectations.
• Serve as a primary liaison between technical teams and internal stakeholders, providing clear and regular updates on application status, delivery milestones, risks, and dependencies.
• Support governance, reporting, and decision‑making forums with application insights and recommendations.

• Strong understanding of CCaaS platforms and contact center technologies
  .
• Proven experience advising on enterprise business applications and digital platforms.
• Solid knowledge of system integration, CRM platforms, APIs, and third‑party services.
• Experience working in Agile delivery environments
  .
• Strong stakeholder engagement, communication, and influence skills.
• Analytical and solution‑oriented mindset with a focus on business value.
• Ability to operate effectively without direct authority, influencing through expertise and collaboration.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
• 5–6 years’ experience in business application advisory, product support, or enterprise application roles.
• Experience working with CCaaS or customer experience platforms in an enterprise environment.
• An advanced degree or relevant professional certifications are considered an advantage.

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We are an equal opportunity employer and we are committed to a diverse and inclusive workforce.