Sr Advisor - Technology Services; Memphis TN

Job Description

The Senior Advisor, Technology Services plays a critical role in driving a culture of collaboration and integrated strategy across ITS, the ALSAC enterprise, and external partners. This leader is responsible for shaping and executing operational strategy within a designated focus area while ensuring alignment with enterprise priorities.

This role is highly cross‑functional, requiring strong relationship‑building, strategic thinking, and the ability to translate complex business needs into scalable technology‑enabled solutions. The Senior Advisor will proactively identify opportunities, manage risks, and lead efforts that connect teams, ideas, and initiatives to deliver measurable business outcomes.

A key aspect of this role includes advancing AI and automation adoption— as a strategic partner who can identify high‑value opportunities, guide pilot efforts to production, and lead change management to ensure successful adoption.

• Serve as a trusted advisor to ITS leadership and business stakeholders, translating business needs into technology strategies aligned with enterprise goals
• Represent business partners in conversations with senior leadership regarding strategic priorities, revenue goals, and operational needs
• Build strong relationships across all levels of the organization to drive alignment and shared outcomes

• Facilitate collaboration across teams, ensuring integrated solutions that meet enterprise needs
• Connect initiatives, teams, and stakeholders to deliver cohesive strategies and operational plans
• Partner with business and IT leaders to design, test, and implement scalable, efficient processes

• Lead the execution of operational strategies within your focus area (e.g., IT governance, business process integration, technology services)
• Drive a culture of continuous improvement, adaptability, and responsiveness to changing business needs
• Establish and reinforce organizational norms, behaviors, and ways of working that support success

• Identify opportunities where AI and automation can enhance business processes and improve outcomes
• Partner with technical teams to move AI/automation solutions from pilot to production
• Define success metrics and monitor performance to ensure AI investments deliver measurable value
• Lead change management and stakeholder engagement to drive adoption and sustainability

• Identify, assess, and mitigate risks related to business operations and technology initiatives
• Develop and implement strategies to ensure continuity, compliance, and operational resilience
• Leverage data and analytics to inform decisions, uncover trends, and optimize performance

• Serve as a leader across ITS and enterprise initiatives, both internally and with external partners
• Use influence, strong communication, and organizational awareness to drive clarity, alignment, and commitment
• Ensure ITS vision and strategy are effectively communicated and understood across stakeholders

• Strategic Business & Technology Advisory:
  Align business needs with scalable technology strategies
• Product & Platform Roadmap Alignment:
  Ensure business priorities are reflected in roadmaps
• Cross-Functional Integration:
  Deliver connected, enterprise-wide solutions
• Fundraising & Business Domain Expertise:
  Align technology with operational and fundraising outcomes

• 7+ years of experience in fundraising, IT operations, communications, supplier management, or a related field
• Demonstrated progression in leadership responsibilities, including strategic planning, budgeting, and organizational development
• Strong business acumen with the ability to bridge business and technology
• Practical understanding of AI and automation use cases in business environments
• Experience driving cross-functional initiatives and influencing without direct authority
• Strong communication and presentation skills, with the ability to simplify complex concepts
• Proven ability to manage ambiguity, navigate…