Operations Coordinator

Job Description:

* Provides issue resolution, root cause analysis, administrative and basic analytical services and support for the department, operations, and customers.

* Acts as matrix to departments and customers for timely research, root cause analysis and issue resolution of existing and/or potential problems providing specialized priority service to internal and external customers.

* Provides customer communications, both oral and written, that ensures issue resolution to the mutual satisfaction of both the customer and company while promoting a positive customer experience.

* Reviews and analyzes transactions to ensure the accuracy of data, follows-up and clears discrepancies.

* Provides operational and workflow support for the manager and the team.

* Acts as the department representative and subject matter expert on related projects and initiatives.

* Assists in the development of new system or process designs or enhancements to existing systems or processes.

* Produces and maintains training documents and facilitates department training as required.

* Designs and implements reports, utilizing computer report writing languages to provide management with analytical information.

* The incumbent(s) of this position is expected to perform all other related duties as assigned

Minimum Qualifications:

* Associate's degree or equivalent.

* Two (2) years experience in customer service, revenue service, fraud, or claims.

* Knowledge of related systems and departmental policies and procedures. Strong knowledge of Microsoft Office including Excel, Word, and PowerPoint.

* Excellent analytical, customer relations, oral and written communication skills.

* Willing to work different schedules and holidays based on business needs when required.

* Directly related experience may offset degree requirements.

* Directly related advanced degrees may offset experience requirements.

Skills Considered a Plus

* Strong, in-depth knowledge of fraud processes and applications, including investigations, intercepts, intercept reversals, and fraud controls

* Proven ability to resolve complex fraud-related customer issues in a timely and effective manner

* Demonstrated success managing high-volume workloads in fast-paced, high-pressure environments

* Strong multitasking skills with the ability to prioritize and manage multiple, competing responsibilities effectively

* Proven ability to foster a positive and inclusive team environment, with a strong focus on collaboration and partnership with peers

* Demonstrated motivation and adaptability, with a willingness to learn and continuously develop new skill sets

Preferred Qualifications:

This position will be on-site at 3975 Airways Blvd, Shift Mon - Friday 8am to 4:30pm

Pay Transparency:

Pay:
Internal Pay Grade

Additional Details:
Application Criteria/Deadline:

To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on June 12, 2026.

For details on our comprehensive benefits, .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants have rights under Federal Employment Laws:

* Know Your Rights

* Pay Transparency

* Family and Medical Leave Act (FMLA)

* Employee Polygraph Protection Act

E-Verify Program Participant:
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

* E-Verify Notice (bilingual)

* Right to Work Notice (English) / (Spanish)