Systems Administration Analyst

** _This position follows our hybrid workstyle policy:
Expected to be in a Raymond James office location a minimum of 10-12 days a month._*
* ** _

Please note:

This role is not eligible for Work Visa sponsorship, either currently or in the future._*
* ** Responsibilities:*
* + Manages and maintains complex systems.

+ Performs implementations and upgrades in compliance with security guidelines.

+ Ensures availability, security and integrity of assigned systems.

+ Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.

+ Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.

+ Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.

+ Ensures adherence to Service Level Agreements regarding application availability.

+ Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.

+ Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.

+ Creates and maintains accurate system run book for assigned systems.

+ Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.

+ Assists in capacity planning, performance monitoring and tuning on assigned systems.

+ Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.

+ Participates in project meetings supporting business objectives.

+ Performs other duties and responsibilities as assigned.

** Experience with:*
* + Concepts, principles and practices of systems administration.

+ Application and web technologies.

+ Monitoring tools to ensure required availability of assigned systems.

+ Active Directory and DNS.

+ Backup and recovery technologies.

+ Virtualization concepts and technologies.

+ Network and security concepts and technologies.

** Ability to:*
* + Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

+ Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

+ Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

+ Demonstrate a satisfactory level of technical and professional skill or knowledge in position- related areas; remains current with developments and trends in areas of expertise.

+ Develop and use collaborative relationships to facilitate the accomplishment of work goals.

+ Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

+ Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.