Technology & Data Improvement Manager

Technology & Data Improvement Manager# Technology & Data Improvement Manager Mt Juliet - Mt. Juliet, TN 37122## Description
*
* POSITION SUMMARY:

** This role is designed to help Sunrise Medical’s North America business accelerate value creation through the strategic use of technology, data, analytics, and process optimization. The successful candidate will initially lead a high-impact reporting transformation initiative, replacing fragmented and labor-intensive reporting processes with an integrated, enterprise-wide dashboard that provides a single source of truth for key business performance metrics and insights.

This offers an ideal opportunity to develop a deep understanding of Sunrise Medical Group, its North American operations, and key stakeholder groups. Building on this foundation, the role will proactively identify, prioritize, and lead initiatives that improve business performance, operational efficiency, and decision-making through innovative technology and data-driven solutions.

Reporting within the Group CIO organization, the role works alongside a team of technology and data professionals responsible for supporting day-to-day business operations while advancing the company’s broader digital transformation agenda. The position also partners closely with stakeholders across Sales, Operations, Finance, Supply Chain, and Customer Service to streamline processes, enhance reporting and analytics capabilities, and implement solutions that increase visibility, efficiency, and business outcomes.

The ideal candidate combines strong business acumen, analytical expertise, and project leadership skills, with a proven ability to translate business needs into measurable operational improvements.
** PRINCIPAL JOB

DUTIES & RESPONSIBILITIES:

**** Technology and Process Improvement*
* • Identify opportunities to improve business processes through automation, system enhancements, and technology adoption.

• Lead end-to-end improvement initiatives from opportunity assessment through implementation and change management.

• Partner with IT and external vendors to define requirements and deliver system enhancements.

• Support optimization of core business systems, such as ERP, CRM, BI, and planning tools.
** Data and Analytics*
* • Improve data quality, consistency, and accessibility across key business functions.  
• Develop dashboards, KPIs, and reporting tools that provide actionable insights.  
• Collaborate with stakeholders to define metrics and reporting requirements.  
• Promote data-driven decision-making across the organization.
** Project Management*
* • Manage multiple projects simultaneously, including timelines, resources, risks, and stakeholder communications.  
• Build business cases and quantify expected benefits.  
• Track and report on project outcomes and return on investment.
** Stakeholder Engagement*
* • Work closely with business leaders to understand challenges and priorities.  
• Facilitate workshops to map current processes and design future-state solutions.  
• Drive adoption of new tools and processes through training and communication.
** Governance and Continuous Improvement*
* • Establish standards and best practices for data management and process improvement.  
• Monitor implemented solutions to ensure sustained performance.  
• Identify and prioritize ongoing improvement opportunities.
** Other Responsibilities*
* • Always observe Sunrise Medical Group code of conduct “Do the Right Thing”.  
• Perform role in accordance with all relevant quality standards and adhere to all relevant processes / policies within the GMS.  
• Ensure compliance with all Health & Safety / Environmental and Welfare requirements.  
• Ensure general housekeeping requirements are adhered to.## Qualifications
** REQUIRED SKILLS, KNOWLEDGE, AND

EXPERIENCE:

*
* • Bachelor’s degree in business, Information Systems, Data Analytics, Engineering, or a related field (Masters considered a plus).

• Advanced proficiency in Microsoft Excel and Microsoft Power BI, Tableau, or similar analytics tools.  
• Familiarity with ERP systems such as SAP, Oracle Net Suite, or Microsoft Dynamics 365.  
• Understanding data modeling, data governance, and…