Support Engineer

Job :  |  Services LLC

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

• Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware.
• Assist with activities to triage and elevate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Partner with teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, train and develop peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
• Continuously expand skills, learn the latest technologies and maintain knowledge of IT policies to provide technically accurate solutions.
• Occasional travel required based on the needs of the business.
• Participate in 24/7 on‑call duty required for isolated high‑severity incidents, serving as escalation point outside regular hours.

• High School diploma or equivalent.
• Experience working in a customer‑facing role.
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of troubleshooting in a multi‑user high availability environment experience.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• Occasional travel required based on needs of the business.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience supporting video conference and teleconference equipment.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in Active Directory and Windows Server backup solutions.
• Ability to write simple scripts in an administrative language.
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation.

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

USA, TN, Nashville – $23.00 – $40.00 USD hourly. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.