NOC Service Desk Support

Network Operations Center (NOC) Service Desk Support Overvi

We are seeking a reliable and technically skilled Network Operations Center (NOC) Service Desk Support professional to join a fast-paced IT operations team. This position combines after-hours service desk support with network and systems monitoring responsibilities, helping ensure the availability and performance of critical technology infrastructure and business applications.

This is an onsite role based in the Memphis, Tennessee area and requires availability for overnight shifts.

• Monitor enterprise systems, networks, and business applications to ensure operational stability and perfor
• mance.
  
  Respond to system alerts, incidents, outages, and service interruptions in a timely m
• anner.
  
  Perform routine operational tasks, including system checks, connectivity verification, patch-related activities, and scheduled job monit
• oring.
  
  Provide first-level technical support for desktops, laptops, printers, software applications, and peripheral de
• vices.
  
  Troubleshoot hardware, software, network, and connectivity issues through remote support
• tools.
  
  Monitor and support server, storage, backup, telecommunications, and network environ
• ments.
  
  Document incidents, service requests, troubleshooting activities, and resolutions within the organization's ticket management s
• ystem.
  
  Escalate complex issues to appropriate technical teams when nece
• ssary.
  
  Assist with monitoring scheduled processing activities and critical business sy
• stems.
  
  Deliver professional, customer-focused support to end users while maintaining high service standards.

• Minimum of 2 years of experience in a Network Operations Center (NOC), computer operations, or similar IT operations envi
• ronment.
  
  Minimum of 2 years of help desk or service desk support exp
• erience.
  
  At least 1 year of hands-on experience working with networking equipment and network infrast
• ructure.
  
  Minimum of 2 years of Windows Server administration exp
• erience.
  
  Experience supporting users remotely through virtual desktop or remote access techn
• ologies.
  
  Familiarity with infrastructure monitoring, alerting, and ticket management pl
• atforms.
  
  Working knowledge of networking concepts, including LAN/WAN environments, routers, switches, firewalls, and related techn
• ologies.
  
  Strong troubleshooting and problem-solving
• skills.
  
  Excellent verbal and written communication
• skills.
  
  Ability to work onsite and support overnight operations.

• Experience supporting enterprise-level IT env
• ironments.
  
  Exposure to systems monitoring, log management, and operational report
• ing tools.
  
  Familiarity with batch processing, job scheduling, or automated system o
• perations.
  
  Experience supporting mission-critical applications and infrastructure.

Qualified candidates are encouraged to submit their resume for confidential consideration. Please include a summary of your experience supporting service desk operations, network monitoring, Windows Server environments, and enterprise infrastructure. Selected candidates will be contacted to discuss the opportunity in greater detail.