Data Center Technician

Description

Job Description
Responsibilities:
On-Site Support
Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime
Design and implement standard procedures
Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability
tion plans
Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
Enforce safety, quality, and documentation guidelines during interventions
Perform initial system health checks and environmental audits to ensure compliance with operational standards
Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.
Collaboration
Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols
Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences
Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction
Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments.
Conduct and actively contribute to on-call rotations or extended hours support (when required)
Collaborate with engineering teams to validate firmware updates and compatibility before deployment
Author comprehensive technical documentation for recurring issues and share with global support teams
Training and Knowledge Sharing
Provide training and support to team members on tool usage and standard procedures
Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise
Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time
Administrative and Operational Duties
Proactively manage assigned spare parts, tools, and test equipment
Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards
Ensure prompt parts returns
Follow proper escalation procedures as required
Perform additional duties with precision and accountability by the supervisor
Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting
Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components
Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends
Skills
Data center, Cable, Rack and stack, Hardware, Hardware troubleshooting, Cabling, Troubleshooting, Racking, Data center maintenance
Top Skills Details
Data center,Cable,Rack and stack,Hardware,Hardware troubleshooting
Job Type & Location
This is a Contract position based out of Memphis, TN.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Memphis,TN.
Final date to receive applications
This position is anticipated to close on Jun 30, 2026.

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