System Director-Infrastructure Services - HS IS Admin Corporate

System Director Of Technology Infrastructure

Baptist is looking for a System Director of Technology Infrastructure to lead our IT engineering and support teams. They will have experience in modern SaaS/cloud-based based infrastructures as well as traditional infrastructure architectures in which they have scaled, led, and secured an ecosystem of applications and technologies with proactive strategies and proactive roadmaps. They have a strategic mind and operate as a senior leader that influences the business and company strategy.

The successful candidate must be comfortable with change at a large scale, passionate about technology, love to learn, and create world‑class customer experiences, this is a great opportunity to grow and contribute to a world‑class team!

• Managing, maintaining, and enhancing the core infrastructure services.
• Daily operations of datacenter, network, security, client system engineering, voice, and platform technologies for a multi-state, 22 hospital health system with over 18,000 employees.
• Working with the CTO, infrastructure leadership, and architect team(s), and other IT leaders to propose and/or evaluate innovative/differentiating infrastructure and IT capabilities helping to enhance our overall support to the health system and create business value.
• Collaborating in creating a roadmap for the infrastructure core services that supports the agreed to IT vision along with overseeing the project planning, budgetary and process approvals, and leadership necessary to achieve success.
• On‑time delivery of IT Infrastructure projects which add value and/or reduce operational risk for the health system.
• Building successful relationships within Baptist Technology Services and business areas to ensure Infrastructure Core services are being communicated and feedback is being provided to achieve successful delivery of these services at or above the customers expectation.
• Proactively researching and recommending courses of action to prevent problems and to maintain high infrastructure service levels for the user community.
• Establishing metrics, key performance indicators and service level agreements for driving the performance of IT service delivery. Drive team towards continuous system uptime and operational excellence for areas of responsibility.
• Managing all strategic partners and their delivery of any Core Infrastructure related services. Helps develop and maintain good relationships with key partners/vendors.
• Identifying current and future skill gaps among the core team and supports training efforts to develop and recruit the necessary resources to maintain adequate service levels.
• Assisting in building the annualized budget for Infrastructure core services (both project and run the business RTB). This includes overseeing estimates for accuracy, reviewing planned spend to create proper forecasting, and overall proper cost management of IT these Infrastructure services.
• Introducing innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Developing and supporting the Business Partner function that will consist of a team of regional Business Relationship Managers who will partner with supported organization executive leadership teams to foster IT alignment and service delivery excellence.
• Being a member of the IT senior leadership team and participating in the service portfolio and governance required to prioritize resources, including budget.
• Leveraging influencing and negotiation skills across BTS and the enterprise to enable cost‑effective and innovative shared solutions in the achievement of business goals.

• 15+ years of relevant technical experience, including 8+ years in a leadership role.
• Solid background in cloud environments and building cloud‑native platforms (e.g. AWS, Azure).
• Healthcare experience preferred but not required.
• Track record for leading IT transformational initiatives in sophisticated environments.
• Success in using both standard methodologies, such as IT service management practices based on ITIL, as well as agile…