Clinical Specialist, Enabling Technologies - Jonesboro, AR

Overview

As a Clinical Specialist, Enabling Technologies you will provide clinical, technical and product knowledge support to existing and potential customers. Your role is field‑based and involves driving within the territory, coordinating on‑site installations, and serving as the primary liaison for repair and technical support issues for Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products.

Keep in mind you must have a valid driver’s license and be prepared to travel roughly 25% of the time within the assigned territory, including occasional overnight travel.

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on‑site installations with our customers.
• Represent Medtronic during technology‑enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize performance.
• Install software and hardware upgrades and perform preventive maintenance.
• Provide telephone clinical support to customers.
• Use UNIX/LINUX commands to modify operating files.
• Fulfill software and service contract obligations.
• Act as the primary liaison for repair and technical support issues.
• Provide timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs and maintain familiarity with status of calls and issues at customer sites.
• Report necessary complaints and partner with CSM/NRC to ensure full resolution.
• File weekly site visit and customer contact reports for service improvement purposes.
• Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters related to our technology‑enabled procedures.
• Provide a clinical resource for surgeons, clinicians and others being trained.
• Update customers on tips, shortcuts and suggestions as appropriate.
• Participate in in‑house sponsored customer training at designated sites for both internal and external partners.
• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train‑the‑trainer).
• Continuously train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology‑enabled procedures.
• Work and collaborate with NRCs, Spinal Sales and NS Reps to identify prospective new users for both Navigation and Robotics for applicable procedures.
• Attend and participate in sales meetings, training programs, conventions and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.
• Support more complex, new image‑guided products and applications to physicians and hospital staff.
• Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in‑field experience.
• Be responsible for documentation at new or existing installations.
• Adhere to company policies and conduct all business in an ethical manner.

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience.

• RT and/or MRI certification.
• Prior experience with image‑guided systems.
• Prior experience with MRI.
• Operating room experience.

• Must function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events; may be required to work weekends, evenings, nights and overnight travel within the district or neighboring districts.
• Ability to work efficiently and autonomously with little direction when outside clinical events.
• Ability to attend national meetings, district meetings and other training…