On-Site Service Engineer

Founded in 2000, Lance Soft is a leading provider of Global Workforce Solutions and IT Services, serving a wide range of industries including Banking, Healthcare, Technology, and Energy & Utilities. Headquartered in Herndon, VA, the company operates 32+ regional offices worldwide and has nine delivery centers in India. With a team of over 5,000 professionals, Lance Soft partners with over 110 enterprise clients, including Fortune companies, offering services like staffing, project management, engineering solutions, and more.

Committed to fostering diversity and inclusion, Lance Soft connects businesses with top talent through tailored and people-focused solutions.

Lance Soft, Inc. is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining system uptime, resolving complex hardware issues, and delivering exceptional on‑site technical support.

Prior AI platform experience is not required; strong data center and server support fundamentals are essential.

• Provide on‑site support for server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, hardware swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance activities in accordance with established procedures.
• Collaborate with internal teams and end users during service events to ensure effective communication and issue resolution.
• Document work performed and contributed to knowledge‑sharing and operational best practices.
• Participate in on‑call rotations and support extended coverage when needed.

• Experience supporting servers or data center hardware in a field service, enterprise, or customer‑facing environment.
• Hands‑on experience with server components, including CPUs, memory, power supplies, GPUs, and related hardware.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting, diagnostic, and problem‑solving skills.
• Ability to work independently in an on‑site environment while communicating effectively with stakeholders.
• Willingness to learn and support emerging technologies, including AI platforms.

• 3–5+ years of experience in technical support, field service, data center operations, or related technical roles.
• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent practical experience.
• Vendor certifications are preferred but not required.
• Ability to lift to 50 pounds and support flexible schedules, including on‑call responsibilities.

• Hands‑on experience with server hardware, including CPU, memory, power supply, GPU replacements, and server builds.
• Experience performing server deployments and server swap activities.
• Experience replacing server components, including CPUs, memory modules, power supplies, GPUs, and complete server units.
• Experience with water‑cooled server environments is desirable but not required.

• Familiarity with Linux operating systems.
• Ability to follow established Plans of Action (POA) and technical support procedures.
• Strong troubleshooting and diagnostic capabilities across hardware‑related issues.

• Experience building and configuring PC hardware.
• Demonstrated commitment to staying current with technology through continuous learning and professional development.
• Ability to perform the physical requirements associated with data center and field service environments.