Service Engineer

Summary

• Location: Memphis, TN
• Work Mode: On-site
• Pay Rate: Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
• Work Hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on-call
• Contract to Hire: Possible

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

• Minimum 3 years of experience in technical support, field service, or data center roles
• Associate or bachelor’s degree in IT or related field (or equivalent experience)
• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules
• U.S. citizenship required

• Dell or other vendor certifications are a plus
• Experience with water cooling servers is desirable

Axelon Services, Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.