Field Service Engineering Technician - Memphis, TN

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

All positions are onsite, unless otherwise stated.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. We focus on development opportunities, robust employee resource groups (ERGs), flexible working environment, location‑specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered and recognized.

• Provide highly visible onsite and remote technical support within assigned regions for Zimmer Biomet Surgical Devices.
• Handle, maintain, install, and support devices, including serving as a key player in complaint investigations and troubleshooting with on‑site Zimmer Biomet sales representatives in the operating room.
• Assist in site installations, troubleshooting, upgrading and field repair.
• Assess technical problems and find solutions or elevate questions appropriately in high‑pressure situations.
• Act as a liaison between Zimmer Biomet and end customers regarding product performance.
• Demonstrate critical thinking in assessing performance and risks associated with installed medical devices.
• Respond to customer inquiries in a timely manner and maintain professional communication.
• Provide product feedback and improvements to quality and R&D.
• Manage and maintain company equipment and documents necessary for servicing activities.
• Provide onsite support for product demonstrations and educational initiatives to build regional and national market awareness.

• High School Diploma required; AAS in Biomedical Equipment Technology, Electronics, or Laboratory Equipment preferred. Technology or equivalent trade school, hospital, military, or other experience preferred.
• 2‑4 years of experience in field support, engineering, or other customer‑facing functions, preferably with a medical device company. Combination of experience and education will be considered.
• Valid driver’s license and good driving record.
• Ability to lift up to 50 pounds independently.
• Excellent analytical, interpersonal, and communication skills; ability to communicate complex technical issues to a largely non‑technical audience.
• Independently work without specific direction on daily activities.
• Proficiently determine one’s own schedule based on business needs.
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered.
• Regularly collaborate with others to suggest valuable solutions as an active contributor.
• Demonstrate mutual respect and a positive outlook with both internal team members and customers.
• Strong proactive organizational skills.
• Prior experience with medical device software (preferred).
• Project management skills (preferred).
• Strong computer and technological skills (preferred).
• Strong customer focus and commitment to high levels of customer satisfaction.

Up to 20% travel. Applicants should be willing to work flexible hours, including evenings, weekends and holidays.

$63,000 – $70,000 USD + benefits. Salary range: $60,000 – $75,000.

Memphis, Tennessee.

EOE/M/F/Vet/Disability.