Network Support Technician II
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-07-01
Listing for:
Hirebridge
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Responsibilities
- Gathers and analyzes information about an issue and determines the best way to resolve the problem.
- Provides support for Network Support Technician Level I personnel.
- Ability to classify problems into those needing elevated solutions (Level III, Network Administrator, SAP Team, etc.)
- Supports company purchased software and hardware packages to the level required by internal SLAs.
- Provides on-site support for issues where necessary, including on the manufacturing floor.
- Takes Help Desk calls and creates log tickets for every issue or request.
- Responds to emails requesting support and creates log tickets for every issue or request.
- Reviews tickets daily, follows up on open tickets to ensure a timely response.
- Writes documentation/scripts with information in log tickets so that others can follow the procedure and solution in the future.
- Unlocks / Resets Network and Application passwords as requested.
- Assists in computer upgrades and new device setups.
- Performs software upgrades, including those for Windows and Office applications.
- Answers after-hours calls for production down issues, works off-hours to support the business when required.
- Performs all other duties as assigned.
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