On-Site IT Technician: Hardware, Network & Support

St. Jude is looking for a dependable, poised, and adaptable IT Technician (Level II or I) to provide hardware and software support for local computing resources for our clinical teams. This role is on-site on campus and located in our patient care center.

• Support local networking resources and requirements.
• Work with technology staff, clients, collaborators, and vendors to identify and analyze needs, investigate solutions, implement, and deploy required technologies.
• Maintain technologies and observe procedures used for the management and deployment of systems and software.
• Work to complete projects as assigned by institutional, departmental, or divisional requirements.
• Function as an active participant in working with departments, liaisons, and individual clients.
• Maintain awareness and understanding of technological advances, vendor product offerings, and issues in line with campus requirements.
• Maintain current knowledge of institutional, departmental, and divisional policies and procedures and act in all duties and responsibilities to comply with these and other required regulations, policies, or procedures.

• Meet or exceed a high level of customer satisfaction through customer-service focused soft skills and adherence to established SLAs.
• Manage basic to moderate technical issues and incidents involving various software, networking, and hardware environments.
• Respond to basic customer/end-user queries within timelines.
• Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout the life of incident.
• Maintain support procedures and documentation.
• Understand customer’s impact, prioritize and communicate effectively between various stakeholders.
• Stay abreast of the latest changes, trends and technological advancements in the industry.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

• Meet or exceed a high level of customer satisfaction through customer-service focused soft skills and adherence to established SLAs.
• Provide basic mobile, desktop, and network support (including administering and maintaining end-user accounts, password resets/unlocks, and email setup and support).
• Install and configure appropriate software and functions according to specifications and requirements.
• Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout the life of incident.
• Perform troubleshooting to diagnose and resolve problems.
• Create, document, and elevate issues and problems according to set standards.
• Proactively develop deep knowledge of technical concepts, processes, and procedures.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

• High School Diploma or GED required.

• 2+ years of significant experience providing support around IT systems (e.g., operating systems; setup and configuration of computers, printers in a networked environment, and mobile devices; maintenance of hardware components and computer peripherals). Prefer experience with Windows, Apple, and Linux.
• Experience supporting business teams around IT needs.

• Certification in A+, Network, Windows, or Apple preferred (required by SJCRH only).

• Addresses problems in a structured, logical approach.
• Adapts quickly and positively; learns from mistakes.
• Communicates effectively with stakeholders.
• Manages own time well to plan work and meet daily task needs.
• Produces quality work on time.
• Uses strong knowledge of IT support and maintenance concepts and processes to address complex support needs.
• Escalates issues/problems and seeks support in a timely manner.

A reasonable estimate of the current salary range is $26.00 - $45.50 per hour for the role of IT Technician (Level II or I).

St. Jude is an Equal Opportunity Employer.