IT Business Analyst

IT Business Analyst (Hybrid Memphis, TN) Overview

We are seeking an experienced IT Business Analyst to join a collaborative Business Systems team supporting critical enterprise applications. This hybrid opportunity is based in Memphis, TN, and is ideal for a professional who enjoys partnering with business stakeholders, analyzing processes, improving systems, and driving technology solutions that enhance business operations.

The ideal candidate is a proactive problem solver with strong communication skills, experience supporting enterprise applications, and the ability to thrive in a fast-paced environment while managing multiple priorities.

• Gather, analyze, and document business and functional requirements.
• Collaborate with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support multiple cloud-based business applications and assist with ongoing application administration.
• Troubleshoot application issues and coordinate resolution efforts with technical teams and third‑party vendors.
• Participate in application enhancements following established Software Development Lifecycle (SDLC) practices.
• Create and maintain business process documentation, including workflow diagrams and process maps using Microsoft Visio.
• Assist with project coordination and support initiatives from planning through implementation.
• Analyze application data and database structures to support reporting and issue resolution.
• Configure vendor‑hosted applications using approved administrative tools.
• Identify opportunities to improve business processes and application functionality through continuous improvement initiatives.
• Support hardware‑related needs for business systems, including basic troubleshooting and coordination of on‑site activities when required.
• Build strong relationships with business users, technical teams, and external vendors to ensure successful solution delivery.

• Minimum of five (5) years of experience in a client‑facing IT Business Analyst or related technology role.
• Experience gathering, documenting, and validating business and functional requirements.
• Working knowledge of Software Development Lifecycle (SDLC) methodologies.
• Experience supporting cloud‑based or vendor‑hosted enterprise applications.
• Strong analytical, critical thinking, and problem‑solving abilities.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills with the ability to engage stakeholders at all levels.
• Experience creating business process documentation, workflow diagrams, and swim lane diagrams using Microsoft Visio.
• Understanding of application databases and application configuration concepts.
• Familiarity with continuous improvement and project management methodologies.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Basic hardware troubleshooting experience.
• Must be able to work in a hybrid environment with availability for on‑site support in Memphis, TN as needed.

• Experience supporting enterprise business applications in a complex organizational environment.
• Experience working directly with third‑party software vendors.
• Strong stakeholder management and relationship‑building skills.
• Experience supporting application integrations and reporting initiatives.