Business Services Analyst II; Planning & Development

Job Title

Serves as the first point of contact for end-users and departmental liaisons regarding the use of designated information systems to coordinate processes and ensure that information systems support departmental business operational needs.

Pay Grade: 54

Salary Commensurate with Experience and Education

• Three (3) years of experience in a business or administrative function of which one (1) year is business data, or systems analysis; AND
• Bachelor's degree from an accredited college or university in business administration, public administration, business information systems, information technology, management information systems, city and regional planning, or related field.
• Master's degree from an accredited college or university in any of the above related fields may substitute for two (2) years of experience.
• An equivalent combination of related education and/or experience.
• PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

• Conducts analysis, reporting, and makes recommendations for business systems, procedures, processes, or functions.
• Research and benchmarks organization's systems maintaining, collecting, and analyzing statistical information in the form of a dashboard and/or various reports.
• Uses a variety of data analysis and organizational tools to uncover insights, monitor key performance indicators, and report metrics monthly to stakeholders.
• Documents workflows and results of business analysis and obtains sign-off from users on specifications.
• Performs analysis of department production and redesigns workflow if appropriate.
• Works closely with users, customers, departments, and various stakeholders to resolve issues, and define opportunities for business process improvements.
• Communicates changes, enhancements, and modifications of business requirements – verbally and through written documentation – to project managers, users, and other stakeholders so that issues and solutions are understood and deployed effectively.
• Recognizes and identifies potential areas of technology and software solutions where existing services, policies, or procedures require change, or where new ones need to be developed, and make recommendations in these areas.
• Provide internal and external customer support through written and verbal communications to users, institutional partners, and internal departments.
• Provides training and assistance to users on various software solutions; develops, edits, and maintains training materials, technical operating procedures and standards manuals; and produces documentation and worksheets.
• Performs other related duties as required or directed.

• Knowledge of various computer applications such as MS Office Suite
• Knowledge of different types of databases, their applications, database programs (MS Access, SQL Server, and MySQL).
• Proficiency in related technical applications such as ArcGIS desirable.
• Ability to express complex technical concepts and advice effectively, both verbally and in writing.
• Strong organization and analytical thinking skills
• Ability to apply technical thinking and work well with people from different disciplines who have varying degrees of technical experience.
• Ability to work independently and on town initiative, making informed and sensible judgements as well as working as part of a wider team.

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department.

The residency exemption for public safety/civil service employees does not include Appointed positions with Sheriff's Office, Division of Corrections or the Fire Department.