College Study Program; Help Desk Technician
Listed on 2026-07-14
-
IT/Tech
HelpDesk/Support
Title
College Work Study Program (Help Desk Technician)
Job SummaryWe are seeking a tech‑savvy and customer‑oriented student to join our IT Services team as a Student Worker. In this role, you will support students, staff, and faculty at the Help Desk, gaining valuable experience in troubleshooting and customer service. Prior experience with MS Word, PowerPoint, Excel, Remote Support, and Outlook is required.
Job Duties- Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
- Assist with common technology issues such as password resets and software troubleshooting.
- Manage printers in the library, including maintenance and restocking paper and toner.
- Perform light cleaning and maintain a tidy work environment.
- Maintain dependability and punctuality for successful job performance.
- Must be a registered student of Southwest Tennessee Community College.
- Only students approved for Federal Work Study are qualified for this position.
- Availability to work 10–20 hours per week with a flexible schedule based on the needs of the IT Services department.
- For questions regarding the Federal Work Study requirement, please contact the Financial Aid Office.
- Knowledge of MS Word, PowerPoint, and Excel.
- Excellent communication and interpersonal skills.
- Strong problem‑solving abilities and attention to detail.
- None
For a summary of benefits, please visit: https://(Use the "Apply for this Job" box below)..php
Equal Opportunity EmploymentThe T does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies:
LeVetta Hudson, Vice President of People & Culture, myhr.edu, 737 Union Ave, Memphis, TN 38103, . See the full non‑discrimination policy.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).