WMS Product Analyst - IT LEAD

Job Information

Job Function:
Technology Product & Platform Management
Job Sub Function:
Technical Product Management
Job Category:
Scientific/Technology

Location:

Memphis, Tennessee, United States of America

The role is an IT Lead – WMS Product Analyst (PG26) located in Memphis, TN. It serves as the technology lead and product analyst supporting warehouse management and distribution operations across the Memphis Logistics Center (MLC). The position is accountable for delivering business capabilities, operational stability, continuous improvement initiatives, and product roadmaps for Warehouse Management Systems including MARC WMS, SAP EWM, and related execution platforms.

The successful candidate acts as the primary liaison between Supply Chain business partners, Distribution Center operations, Engineering, Automation teams, and Technology organizations, translating business requirements into scalable technology solutions while ensuring high system availability, regulatory compliance, cybersecurity, and operational excellence.

• Serve as the primary IT partner for Memphis Distribution Center operations.
• Define and manage the product roadmap for warehouse management and execution capabilities.
• Partner with business stakeholders to identify opportunities for process improvement, automation, and digital transformation.
• Translate business strategies and operational requirements into product capabilities and technology solutions.
• Prioritize enhancements, technical debt, operational improvements, and project investments based on business value and risk.

• Lead development and delivery of new WMS capabilities, integrations, and enhancements.
• Own and manage product backlogs, epics, user stories, acceptance criteria, and delivery priorities.
• Drive Agile delivery practices while partnering with development, testing, architecture, and support teams.
• Coordinate solution design, testing, deployment, training, cutover, and hypercare activities.
• Support business readiness, user acceptance testing, and change management efforts.

• Maintain accountability for system availability, performance, reliability, and operational support.
• Lead root cause investigations and corrective action plans for production issues.
• Partner with support teams to ensure timely incident resolution and service request fulfillment.
• Monitor key operational metrics and identify opportunities for continuous improvement.
• Ensure warehouse technology solutions support service, quality, compliance, and productivity goals.

• Develop deep understanding of distribution center processes including inbound receiving, put-away inventory management, replenishment, picking, packing, shipping, transportation integration, returns processing, cold chain operations, automation, and robotics.
• Identify process optimization opportunities through technology, analytics, automation, and AI-enabled capabilities.
• Support strategic initiatives involving warehouse automation, RF technologies, material handling equipment, and digital supply chain solutions.

• Build strong partnerships with business leaders, site leadership, engineering, and external partners such as 3PL provider.
• Collaborate with product lines, enterprise architecture, infrastructure, cybersecurity, and validation organizations.
• Communicate project status, risks, dependencies, and execution plans to stakeholders and leadership.
• Coordinate activities with software vendors, systems integrators, and third-party logistics providers.

• Ensure compliance with Johnson & Johnson policies, cybersecurity standards, SDLC processes, and regulatory requirements.
• Support validation and documentation activities where required.
• Drive lifecycle management, platform modernization, and risk mitigation initiatives.
• Maintain governance over integration, master data, and system changes affecting warehouse operations.

Bachelor’s degree in information technology, Computer Science, Supply Chain,…