Associate Implementation Specialist
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-07-18
Listing for:
Novisync Solutions Inc.
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Technical Support, Hardware Engineer
Job Description & How to Apply Below
Take the next step in your career with Novisync. Applying for:
Associate Implementation Specialist
Location:
100% onsite in Memphis, TN. No remote options.
Resident must be flexible in working during weekends and holidays when customers require.
Must be a US Citizen or have a Green Card.
Resource should be comfortable with HW repair; may provide OSE/FSE support, have experience with server hardware, part replacement. Prior Dell FSE experience a plus.
Responsibilities- Ticket management/Tracking
- Good problem‑solving skills
- Great customer service and communication
- Ability to work well within a team
- Be able to lift 65 pounds
- Be able to work while on a ladder
- Great attention to detail
- Work in a fast‑paced environment
- Provide day‑to‑day data center operational support
- Escort and coordinate with dispatched field engineers
- Manage parts shipping, receiving, and inventory
- Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
- Coordinate with colocation teams for power, cooling, and facility maintenance activities
- Execute customer‑directed system and version updates
- Proactively monitor servers and notify customers of issues
- Open and manage service requests; triage and coordinate break/fix activities with Dell support
- Perform troubleshooting, log collection, and follow vendor‑recommended resolutions
- Support firmware upgrades and hardware break/fix activities
- Handle parts replacement and hardware deployment
- Perform OS installation, GPU configuration, and any testing
- Conduct system testing and validation to ensure operational readiness
- Handle random or urgent issues as they arise, serving as flexible escalation and coordination point
- Basic Network experience
- Experience reading Linux logs
- Linux CLI experience
- RoCE network experience
- Nvidia GPU/NIC experience
Flexible schedule, including ability to support after hours and/or weekend schedules.
Strong customer communication skills, both verbal and written.
Ability to work well within an onsite team in a dynamic environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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