Tier 1 Help Desk

# Tier 1 Help Desk Apply
** Job#: 3042525
***
* Job Description:

** Tier 1 Help Desk
*
* Location:

** Memphis, Tennessee (Onsite)

Role Overview We are seeking a Tier 1 Help Desk professional to join our team. This role is focused on providing initial technical support to end-users. The position requires an individual who can address and resolve basic technical issues in a timely and efficient manner, ensuring a high level of customer satisfaction. You will be the first point of contact for technical assistance.

The ideal candidate will have hands-on experience with hardware deployments, strong attention to detail, and the ability to work effectively as part of a team in a fast-paced healthcare environment.

Company Overview & Culture Our organization is a prominent entity in the Health & Life Sciences industry. We are committed to delivering exceptional service and fostering a collaborative work environment. We value professionals who are dedicated to problem-solving and providing outstanding support.
** Key Responsibilities
**** Equipment Migration & Deployment
*** Disconnect, transport, install, and reconnect desktop-level IT equipment, including:
+ PCs and workstations  + Monitors  + Printers  + Scanners  + Keyboards, mice, and other peripherals
* Follow established migration procedures and deployment schedules.
* Assist with equipment setup and validation in new locations.
* Ensure all devices are properly connected and functioning following deployment.
** Inventory & Asset Tracking
*** Track equipment and asset tags throughout the migration process.
* Assist with maintaining chain-of-custody requirements for relocated equipment.
* Support inventory audits and reconciliation efforts.
* Document equipment movement and deployment activities accurately.
** Testing & Quality Assurance
*** Perform basic device functionality testing following installation.
* Identify and escalate technical issues to Lead Technicians or Project Management.
* Verify equipment is operational and ready for end-user use.
* Support quality assurance activities and signoff processes.
** Documentation & Reporting
*** Record deployment activities, equipment status, and testing results.
* Maintain accurate documentation for project tracking and compliance purposes.
* Provide information required for asset management and Service Now updates.
* Follow all project documentation standards and procedures.
** Team Collaboration
*** Work closely with Lead Technicians, Project Managers, and fellow technicians.
* Participate in onboarding, training, and daily project meetings.
* Adapt to changing project priorities and construction schedules.
* Support a positive team environment focused on safety, quality, and efficiency.
** Required Qualifications
*** 1–3 years of experience in desktop support, hardware deployment, PC refresh, or related IT support roles.
* Basic understanding of computer hardware and peripheral devices.
* Experience setting up, moving, or troubleshooting desktop equipment.
* Strong organizational and communication skills.
* Ability to follow detailed procedures and documentation requirements.
* Comfortable working in a fast-paced, team-oriented environment.
** Preferred Qualifications
*** Previous experience supporting healthcare, enterprise, or large-scale deployment projects.
* Experience with inventory management or asset tracking processes.
* Familiarity with Service Now or other ticketing/asset management systems.
* Experience with PC installations, device imaging, or workstation deployments.
** Additional Requirements
*** Must be able to work on-site at the client campus.
* Must be flexible with shift schedules, including potential afternoon or second-shift assignments.
* Ability to lift, transport, and install IT hardware.
* Ability to work throughout multiple hospital floors and active healthcare environments.
** Compliance Requirements
** Due to the healthcare environment and proximity to vulnerable patient populations, candidates must meet all site-specific compliance requirements, which may include current immunization documentation, annual TB test documentation, background screening, and additional occupational health requirements.  
* Everforth Apex…