Onsite Server Implementation and Maintenance Specialist - Data Center
Listed on 2026-07-19
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IT/Tech
Hardware Engineer, IT Support, Systems Administrator
Job Description
A customer of Insight Global is looking to hire a Data Center Hardware Support Specialist to come onboard!
The specialist will provide hands‑on hardware repair and maintenance support within a fast‑paced data center environment. Responsibilities include server hardware troubleshooting, parts replacement, firmware upgrades, and OS installation. The role requires close collaboration with onsite teams and coordination with field engineers and colocation facility staff. Strong verbal and written communication skills are essential to effectively manage customer interactions and document operational activities.
If you believe you are the right fit for the role, we welcome you to apply!
Responsibilities- Manage and track service tickets related to hardware and system issues
- Perform hands‑on server hardware repairs, including parts replacement and testing
- Support firmware upgrades, OS installations, and GPU configurations
- Collect and analyze Linux logs and use CLI tools for troubleshooting
- Coordinate with field engineers and colocation teams for power, cooling, and maintenance activities
- Maintain accurate environment documentation such as serial numbers and runbooks
- Monitor server health proactively and notify customers of any issues
- Provide flexible escalation support during after‑hours, weekends, and holidays as required
- 2+ years of hands‑on experience with server hardware repair and parts replacement in a data center environment
- 2+ years working with Linux command line interface and log analysis for troubleshooting
- Basic networking knowledge applied to data center hardware support
- Ability to lift up to 65 pounds and work safely on ladders
- Strong verbal and written communication skills for customer and team interactions
- Flexibility to work weekends, holidays, and after‑hours shifts as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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