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Associate Implementation Specialist
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-07-20
Listing for:
Novisync Solutions Inc.
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Associate Implementation Specialist - NOVIJP
0015182
Location:
Memphis, TN, USA
Duration: 1 year
100% ONSITE in Memphis, TN (No remote options)
The resident must be flexible in working during weekends and holidays when the customer requires.
Responsibilities- Ticket management/tracking
- Good problem-solving skills
- Great customer service and communication
- Ability to work well within a team
- Be able to lift 65 pounds
- Be able to work while on a ladder
- Great attention to detail
- Work in a fast-paced environment
- Basic network experience
- Experience reading Linux logs
- Linux CLI experience
- RoCE network experience
- Nvidia GPU/NIC experience is a plus
- Provide day-to-day data center operational support
- Escort and coordinate with dispatched field engineers
- Manage parts shipping, receiving, and inventory
- Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
- Coordinate with colocation teams for power, cooling, and facility maintenance activities
- Execute customer-directed system and version updates
- Proactively monitor servers and notify customers of issues
- Open and manage service requests; triage and coordinate break/fix activities with Dell support
- Perform troubleshooting, log collection, and follow vendor-recommended resolutions
- Support firmware upgrades and hardware break/fix activities
- Handle parts replacement and hardware deployment
- Perform OS installation, GPU configuration, and any testing
- Conduct system testing and validation to ensure operational readiness
- Handle random or urgent issues as they arise, serving as a flexible escalation and coordination point
Position Requirements
10+ Years
work experience
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