Customer Experience Market Analysis Analyst

Job Purpose

The Customer Experience and Market Analysis Analyst I supports Lean Six Sigma process improvements by sourcing and cleaning data; maintaining databases; and developing visualizations. The role involves data collection, manipulation, and modeling to analyze operational performance and generate actionable insights. This position collaborates across all levels of the Customer Experience and Energy Services teams to improve data‑driven program design and enhance technologies that simplify both employee and customer experiences.

• Assist with collection, cleansing, extracting and manipulating qualitative data.
• Utilize configurable tools to identify trends, patterns, and insights to support the creation of metrics, KPIs, reports, dashboards and presentations to inform business decisions.
• Source, verify and provision data from non‑standard sources.
• Regularly update datasets, maintain existing dashboards; incorporating new data sources and ensuring continuous relevance.
• Develop reports to convey complex data.
• Provide regular reporting and analysis findings.
• Organize, track, and oversee qualitative data and databases.
• Perform routine quality checks on existing database assets to ensure integrity and support issue troubleshooting and remediation.
• Develop and deploy advanced methods to analyze operational data insights for stakeholders and business development partners.
• Design, develop and implement databases, data collection systems, data analytics that optimize statistical efficiency and quality.
• Utilize data collection, analysis and visualizations to support process improvement, contract management and project management execution activities.
• Take notes in analysis meetings, schedule meetings and create data analysis process documentation.
• Present findings to technical and non‑technical audiences.
• Gather, analyze and translate business requirements into analytical requirements to support project work executed by a cross‑functional team of data analysts, project analysts/coordinators, engineers, IT professionals and end users.
• Adhere to established data management and governance standards and policies to maintain data integrity and security.
• Provide training sessions and support.
• Stay updated with industry trends and best practices.
• Perform other duties as assigned.

A valid driver's license from state of residence is required.

Bachelor's degree in business administration, engineering or related field is required.

Zero (0) to two (2) years of professional‑level experience in Data Analytics, Data Science, Market Research or related role is required.

Must demonstrate basic proficiency with computer applications such as Microsoft Word, Excel, PowerPoint and SharePoint and Power BI or similar data visualization tools.

Must demonstrate basic knowledge of and proficiency with quantitative data collection and data visualizations.

Must successfully complete NIMS training within one year of entering the job.

Works primarily in office.

Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. The position requires normal visual acuity and field of vision, hearing and speaking abilities.

This list of essential functions is not exhaustive and may be supplemented as necessary.