AV Support Engineer

We are seeking an experienced AV Support Engineer to provide hands- on support for enterprise audio-visual systems used throughout corporate meeting spaces, conference rooms, executive presentations, and special events. This role is responsible for ensuring reliable AV operations, troubleshooting technical issues, supporting system upgrades, and helping deliver an exceptional meeting experience for end users.

This is an excellent opportunity for someone who enjoys working with modern AV technologies, collaborating with IT teams, and maintaining enterprise- scale conferencing environments in a fast- paced professional setting.

• Provide Tier 2 and Tier 3 support for audio-visual incidents, service requests, and technical issues.
• Troubleshoot and maintain enterprise AV systems, conferencing technologies, control systems, and integrated room solutions.
• Install, configure, and support AV hardware, software, and peripheral devices.
• Support conference rooms, executive meetings, presentations, and special technology events.
• Perform scheduled software, firmware, and system updates.
• Assist with AV deployments, hardware refreshes, upgrades, and technology migrations.
• Maintain AV asset inventory, room profiles, technology standards, and lifecycle documentation.
• Track equipment age, warranty status, refresh history, and supportability.
• Generate reports that support lifecycle planning, technology refresh initiatives, and standards compliance.
• Collaborate with internal IT teams, vendors, and technology partners to resolve technical issues and support new implementations.
• Document configurations, procedures, troubleshooting steps, and operational standards.
• Analyze recurring issues and recommend improvements to increase system reliability and enhance the user experience.
• Participate in testing, validation, change management, and implementation activities for new technologies and system enhancements.

• Minimum of 3 years of professional experience supporting enterprise audio-visual environments.
• Experience troubleshooting and supporting enterprise AV systems, conferencing technologies, control platforms, and integrated meeting room solutions.
• Experience managing AV asset inventories, lifecycle planning, equipment refresh schedules, and technology documentation.
• Working knowledge of AV hardware and software in Windows and Mac environments.
• Understanding of networking fundamentals, including LAN, WLAN, and WAN connectivity as it relates to AV technologies.
• Experience working with third- party AV vendors and integrated technology solutions.
• Strong troubleshooting, analytical, and problem- solving skills.
• Excellent communication and customer service skills with the ability to support both technical and non- technical users.
• Ability to manage multiple priorities while maintaining high service quality.

• Experience supporting executive conference rooms and enterprise meeting technologies.
• Experience participating in enterprise technology deployments and hardware refresh initiatives.
• Familiarity with documenting technology standards, operational procedures, and lifecycle planning.
• Experience working in a collaborative enterprise IT environment.