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Technical Support Associate
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
Technical Support, IT Support, Systems Engineer
Job Description & How to Apply Below
- Provide technical support over phone and/or web to customers on hardware and software issues
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Determine requirements and/or root cause of technical issues by working with customers
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Work with other engineers, account managers and developers
- Provide and contribute information such as fault triage and training materials
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current, new, and updates)
- Knowledge of x86 architecture
- Knowledge of server management tools: IPMI and command line tools
- Knowledge of OS - Linux or Windows
- Knowledge of server logs and OS logs
- Knowledge of Network architecture
- Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
- Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
- Experience in talking with customers to defuse situations
Proficient in providing technical support for hardware and software issues, with a strong focus on customer satisfaction and problem resolution. Experienced in server management, network architecture, and working collaboratively with cross-functional teams.
Highest-signal resume keywords- Technical Support
- Server Management
- Linux or Windows OS Knowledge
- Customer Communication
- SLA and KPI Management
- X86 Architecture
- Server Management Tools
- IPMI
- Command Line Tools
- Server Logs
- OS Logs
- Network Architecture
- Hands-on Server Experience
- Customer Service
- Problem Solving
- Communication
- Flexibility
- Training and Certification Exams
- Service Level Agreements
- Key Performance Indicators
Position Requirements
10+ Years
work experience
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