Desktop Support Specialist

This Is a Contract

• Image and deploy Windows desktops and laptops using Microsoft Deployment Toolkit (MDT), SCCM, Microsoft Intune, or similar imaging solutions.
• Configure and install workstations, monitors, docking stations, printers, and other peripherals for new hires and existing employees.
• Perform workstation refreshes, hardware upgrades, and equipment replacements.
• Migrate user profiles, data, and applications to newly deployed systems.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Install, configure, and support Windows 10/11 operating systems and Microsoft 365 applications.
• Join computers to Active Directory and configure user accounts, permissions, and group policies.
• Provide deskside support for end users while maintaining excellent customer service.
• Respond to service requests and incidents through the organization's ticketing system while meeting established SLA requirements.
• Support conference room technology, video conferencing equipment, and shared office devices.
• Maintain inventory of desktop equipment and accurately document asset assignments.
• Escalate complex technical issues to senior engineers when appropriate.
• Document technical procedures, workstation builds, and deployment processes.

• 2+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience imaging and deploying Windows workstations in an enterprise environment.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience with Active Directory user administration.
• Familiarity with Microsoft Intune, SCCM, MDT, Autopilot, or other enterprise imaging tools.
• Experience installing and configuring desktops, laptops, printers, monitors, docking stations, and peripherals.
• Basic understanding of TCP/IP networking, VPN connectivity, DNS, and DHCP.
• Experience using ticketing systems such as Service Now, Jira Service Management, Fresh service, or similar.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to lift and move computer equipment up to 40 pounds.

• Experience supporting enterprise workstation refresh or migration projects.
• Familiarity with Azure Active Directory (Entra ) and Microsoft Endpoint Manager.
• Experience with asset management and hardware inventory systems.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.